Refund Policy

Overview

TRANSTECH MARKETING NETWORK LLC is committed to professional and reliable service. This policy explains when a refund may be considered and how to request one. Refunds are reviewed against the agreed scope, service agreement, evidence and applicable law; a request does not guarantee approval.

1. Eligibility for Refund

Refunds may be considered for:

• Unsatisfactory Deliverables: Specific, documented issues showing that the final output materially fails to meet the agreed requirements.
• Non-Delivery of Service: Failure on our part to deliver within the agreed timeframe, taking account of approved changes and dependencies.
• Technical Failures: Technical issues on our end that materially prevent delivery or usability of the agreed service.

We may first propose reasonable troubleshooting, correction or revisions. The normal exclusions below do not automatically prevent review of a substantiated non-delivery or material-defect claim. Nothing in this policy limits rights that cannot lawfully be excluded.

2. How to Request a Refund

• Email info@transtechmarketing.com within 14 days of receiving the final deliverable. For non-delivery, contact us within 14 days after the agreed delivery date has passed.
• Provide a clear explanation, the project reference, invoice and supporting screenshots or relevant communications.
• Identify the agreed requirement that was not met and any steps already taken to resolve the issue.

These request windows do not shorten any mandatory rights or deadlines under applicable law.

3. Processing Your Refund

• Requests will generally be reviewed within 7 business days. If further information or investigation is needed, we will explain the next steps.
• If approved, the refund will be issued to the original payment method whenever possible.
• We will notify you by email when the refund has been approved and processed. Your bank or payment provider may require additional time to show the funds.

4. Non-Refundable Circumstances

Subject to the eligibility provisions above, your written agreement and applicable law, the following are normally non-refundable:

• Work completed and accepted or approved by the client, where the request is based only on a change of mind or new requirements.
• Customized or personalized work properly performed to the agreed scope that cannot reasonably be repurposed or resold.
• Non-recoverable third-party tools, software, subscriptions, advertising costs, platform fees or plugins authorized on the client’s behalf.
• Immediate-use services already performed, including consulting, emergency IT solutions, digital marketing strategies, launched marketing campaigns, advertising spend already used or committed, and lead generation or customer acquisition work already carried out.

Cancellation during a current billing cycle does not normally entitle the client to a partial or prorated refund for that period. Future services may be canceled in writing via email or another approved channel, subject to agreed notice periods and commitments. Exceptions may apply under the eligibility provisions above, a written agreement or applicable law.

A lack of a particular ranking, number of leads or revenue result is not itself a service defect where that outcome was not expressly guaranteed in the agreement.

5. Client Responsibilities

• Raise concerns promptly and professionally and provide sufficient information.
• Reasonably cooperate with troubleshooting, revisions or correction of problems.
• Provide accurate information, access, approvals, content and materials needed for delivery.
• Distinguish delivery issues from changes to the agreed scope. Delays caused by missing client inputs will be considered during review.

6. Policy Updates

We may update this policy by posting a revised version. Changes take effect upon publication unless otherwise stated and do not automatically amend existing signed agreements or remove rights relating to earlier transactions.

7. Contact Us

For questions, concerns or requests regarding this policy, contact TRANSTECH MARKETING NETWORK LLC at info@transtechmarketing.com. Our registered and corporate office addresses appear below.